Financial Services

We are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling, and administration of insurance contracts. The relevant register is called the EPF register. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority (or Council for Licensed Conveyancers). The register can be accessed via the Financial Conduct Authority website.

FCA Register

Complaints

Complaints Handling Policy

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns, and we will do our best to resolve any issues. If you would like to make a formal complaint, then please read below. Making a complaint will not affect how we handle your case.

Our Complaints Procedure

If you have a complaint about our service or a bill that we have rendered, or both, please contact us with the details.

The person to contact is Nicole Jacobs, and she can be reached at:

Anaysse-Jacobs Solicitors 2ND Floor Equitable House, 7 General Gordon Square, London SE18 6FH

Telephone: +44 2083 165 000

Email: admin@anaysse-jacobs.co.uk

What Will Happen Next?

We will send you a letter acknowledging receipt of your complaint within 7 days of us receiving the complaint, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally involve passing your complaint to Nicole Jacobs, who will review your file and speak to the member of staff who acted for you.
Nicole Jacobs will then invite you to a meeting to discuss and hopefully resolve your complaint. This will be done within 14 days of sending you the acknowledgement letter.
Within 7 days of the meeting, Nicole Jacobs will write to you to confirm what took place and any solutions she has agreed with you.
If you do not want a meeting, or it is not possible, Nicole Jacobs will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 28 days of sending you the acknowledgement letter.
At this stage, if you are still not satisfied, you should contact us again, and we will arrange for another partner or someone unconnected with the matter at the practice to review the decision.
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If we have to change any of the timescales above, we will let you know and explain why.
If still unresolved at this stage, you may take your complaint to the Legal Ombudsman. Normally, you will have to bring your complaint to the Legal Ombudsman within 6 months of receiving a final response from us about your complaint and 6 years from the date of the act or omission giving rise to the complaint or 3 years from the date you should reasonably have known there are grounds for complaint (if the act/omission took place before 6 October 2010 or was more than 6 years ago). Contact details:

The address of the Legal Ombudsman is: PO Box 6806, Wolverhampton, WV1 9WJ; telephone +44 300 555 0333; or view their website at www.legalombudsman.org.uk, email enquiries to: enquiries@legalombudsman.org.uk

A complainant to the Legal Ombudsman must be one of the following:

An individual;
A micro-enterprise as defined in European Recommendation 2003/361/EC of 6 May 2003 (broadly, an enterprise with fewer than 10 staff and a turnover or balance sheet value not exceeding €2 million);
A charity with an annual income less than £1 million;
A club, association, or society with an annual income less than £1 million;
A trustee of a trust with a net asset value less than £1 million; or a personal representative or the residuary beneficiaries of an estate where a person with a complaint died before referring it to the Legal Ombudsman.
If you do not fall into any of these categories, you should be aware that you can only obtain redress by using our Complaints Handling Procedure, by mediation or arbitration, or by taking action through the Courts.

Kindly note that you have the right to object to your bill by making a complaint to the appropriate body referred to above and/or by applying to the Court for an assessment of the bill under Part III of the Solicitors' Act 1974. If all or part of our bill remains unpaid, we may be entitled to charge interest.

Procedure for complaining about your solicitor - If you wish to make a complaint about the behaviour of your solicitor

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like: dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability, or other characteristic, closing the practice without telling you, or breaking the Solicitors’ Code of Conduct.

www.sra.org.uk/consumers/problems/report-solicitor

https://www.sra.org.uk/consumers/problems/report-solicitor

Terms of Website Use

Website Content

The contents of this website are only for general information. All information on this website is provided on an “as is” basis only and should not be relied on. Nothing in this website or the content available through it constitutes legal or other professional advice. Please contact us for guidance in respect of any specific legal issues or problems before taking or refraining from taking any action. We do not accept any responsibility for any loss which may arise from reliance on any information contained in this website.

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Website Links

No linking to this website is permitted without our prior written agreement on specified terms. We reserve the right to revoke such permission at any time.

Where this website contains links to a third party or other website, Anaysse-Jacobs Solicitors disclaims all liability in respect of such third party, such other websites and to any material or content contained on or accessed from any other websites. Anaysse-Jacobs Solicitors has no control over any materials or resources located on servers maintained by third parties. Our experienced attorneys provide a full range of immigration services, including visas, green cards, and citizenship applications.

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We make no warranty that the contents of this website are free from infection by viruses, worms, trojan horses or anything else which has contaminating or destructive properties. We cannot accept liability for any damage which you sustain as a result of software viruses resulting from use of this website or through any files you download from this website.sh start with our comprehensive bankruptcy services, including Chapter 7 and Chapter 13 filings.

Liability Limitation

Anaysse-Jacobs Solicitors shall not be liable to you or to any other person or entity in any way, whether arising under contract, tort (including negligence) or otherwise, for damages of any kind arising from the use of the website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, lost revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of, or inability to use, the website.

Anaysse-Jacobs Solicitors shall not be liable in any way whatsoever for any loss, cost, claim or other damage howsoever caused by any third party including those whose details can be found on the website or may otherwise be communicated to you by us.

If this limitation of liability provision shall be deemed unenforceable, either in whole or in part, then such parts as are unenforceable shall be deleted, the remaining parts shall remain in full force and effect and the liability of Anaysse-Jacobs Solicitors shall be limited to the greatest extent permitted by law.

Nothing in this Agreement shall exclude or limit the liability of Anaysse-Jacobs Solicitors for, death or personal injury arising from its negligence; or liability arising from fraud. matters, including divorce, child custody, and adoption.

Law

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